01Acceptance of Terms
These Terms of Service (the “Terms”) form a binding agreement between you and Astrix Hostings™, operated by Astrix Network (“Astrix”, “we”, “us”). By ordering, accessing or using any of our services, our website, our Discord server or our dashboard, you confirm that you have read, understood and agreed to these Terms.
If you do not agree with any part of these Terms, you must not use our services.
02Our Services
Astrix provides hosting services including game server hosting (such as Minecraft, Counter-Strike 2, Hytale, Rust and FiveM), web hosting, Discord bot hosting, VPS and dedicated servers, and related tools such as our dashboard panel. Specifications, locations and prices are shown on our website and may be updated from time to time.
Services are provided on a shared or dedicated resource basis as described in the plan you purchase. Resources such as CPU, RAM, storage and bandwidth are allocated according to your plan.
03Accounts & Eligibility
You must be old enough to enter into a binding contract in your country, or have the consent of a parent or legal guardian. You agree to:
- provide accurate and up-to-date contact and payment information;
- keep your login credentials confidential and secure, and enable available security features;
- be responsible for all activity that happens under your account;
- notify us immediately of any unauthorised access.
One person may not abuse multiple accounts to bypass limits, bans or promotional conditions.
04Acceptable Use
You may not use our services, directly or indirectly, for any of the following:
- launching, hosting or coordinating DDoS attacks, port scans, brute-force or any other attack against any system or network;
- distributing malware, ransomware, phishing pages, spam or deceptive content;
- hosting illegal content, or content that infringes copyright, trademarks or other rights;
- cryptocurrency mining, proxy/VPN exit nodes or torrent/file-sharing services unless expressly permitted in writing;
- content that exploits or endangers minors, promotes violence, hate or harassment;
- any activity that degrades the performance or security of our network or other customers.
05Game Servers & Third-Party Software
You are responsible for the software, plugins, mods and configurations you install. You must comply with the licence terms and end-user agreements of the games and software you run (for example the Minecraft EULA and commercial guidelines, Valve, Rockstar/FiveM and Facepunch policies).
Astrix is not affiliated with, endorsed by or sponsored by any game publisher. All game names and logos belong to their respective owners.
We may limit or stop processes that consume excessive resources or threaten the stability of the node they run on.
06Payments, Billing & Renewals
Services are billed in advance for the period you choose. Prices are displayed in LKR and USD and may be changed with reasonable notice; a price change will not affect the period you have already paid for.
- Accepted payment methods currently include card payments, Lanka QR, PayPal and bank transfer.
- You are responsible for any fees charged by your bank or payment provider, and for applicable taxes.
- Unpaid or overdue services may be suspended, and after a reasonable grace period they and their data may be permanently deleted.
- You are responsible for cancelling services you no longer want before the renewal date.
07Refunds
Because server resources are reserved for you as soon as an order is activated, payments are generally non-refundable once a service has been delivered. Refund requests are reviewed on a case-by-case basis; to ask for one, open a ticket on our Discord server with your order details.
Refunds are not available for accounts suspended or terminated for violating these Terms, or for chargebacks and payment disputes opened without first contacting support.
08Promotions & Community Events
From time to time we run promotions and community events, such as our Discord invite event. Event rewards, including any “lifetime” hosting, are subject to the rules posted in the event channel, are verified by our staff, and apply to the account and service named in the reward.
“Lifetime” refers to the lifetime of the service while it remains in good standing and compliant with these Terms. We may modify or end promotions, and may withhold or revoke rewards obtained through fake invites, bots, alternate accounts or other abuse.
09Service Availability & Maintenance
We work hard to deliver reliable, high-performance service, but we do not guarantee uninterrupted or error-free operation. Services may be affected by scheduled maintenance, upgrades, network or power issues, DDoS attacks, third-party failures or events beyond our reasonable control.
Where possible we will announce planned maintenance in advance through our Discord server or dashboard.
10Data, Backups & Privacy
You are responsible for your own data. Although some plans include backup tools, you should keep independent copies of anything important. Astrix is not liable for data loss.
We collect only the information needed to provide and secure our services (such as your name, contact details, order and payment references and technical logs). We do not sell your personal information. We may share information with payment processors and service providers as needed to operate the service, or where required by law.
11Suspension & Termination
You may stop using the services at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure for us or other customers, or if required by law.
On termination your right to use the service ends and your data may be deleted after a reasonable period. Sections that by their nature should survive termination (such as liability and governing law) will continue to apply.
12Intellectual Property
The Astrix name, logo, website design and dashboard branding belong to Astrix Hostings™ and may not be copied or used without permission. You retain ownership of the content you host with us, and you grant us the limited rights necessary to operate, back up and secure it as part of the service.
13Disclaimer & Limitation of Liability
The services are provided “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law. To the maximum extent permitted by law, Astrix and its owners, team members and partners will not be liable for indirect, incidental or consequential damages, including loss of data, profits, players or reputation.
Our total liability for any claim relating to the services is limited to the amount you paid us for the affected service during the one (1) month before the event that gave rise to the claim.
You agree to indemnify and hold Astrix harmless from claims arising out of your content, your use of the services or your breach of these Terms.
14Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page with its “last updated” date. Continued use of our services after changes take effect means you accept the updated Terms.
15Governing Law
These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Sri Lanka.
16Contact Us
Questions about these Terms? Reach our team any time, 24/7, by opening a ticket on our Discord server, or visit the purchase & contact page.